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Return Policy

**PLEASE NOTE THAT ALL ONLINE ORDERS MUST BE RETURNED TO THE ONLINE STORE.**

No in-store purchase returns will be accepted at the online store and no online purchase returns will be accepted in store. 

Original sales receipt must accompany returns.

We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• -without showing signs of wear or damage in any way 

• -within 7 calendar days of the delivery date (after 7 days no returns are allowed) 

• -unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description. 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it. 

ALL ITEMS IN THE "UNDERGARMENT" SECTION AND ALL SALE ITEMS ARE A FINAL SALE!!!

Customer is responsible for all shipping costs if seller is not at fault.
Please mail all returns to:
The Florida House
Attn: RETURNS
PO Box 2338
Santa Rosa Beach, FL 32459

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